Refund policy

OUR FLOWERS

  • Each floral arrangement we create is one-of-a-kind and customised according to your selected colour theme, style and bouquet size. Your final product will vary from the images on our website in terms of floral choice and composition but it will definitely match your purchased value. We make no representations that the product is going to be exactly what you see online.
  • Flowers are natural products and may possess slight imperfections, but this is what makes them real and beautiful. We work with our partner flower nurseries to ensure you receive the freshest in-season flowers. We also treat your flowers with lots of tender loving care and make sure they leave our studio in the best condition possible.

COLOUR DISCREPANCIES

  • We understand that everyone may have a different perception of a particular colour. The colour and visual appearance of flowers may also differ under various lighting. If you have a specific shade of colour in mind, please contact us at hello@helloflowers.sg before making your purchase.

REPLACEMENTS AND WAIVER

  • We take pride in ensuring that all flowers which leave our studios are in the best condition possible. 
  • However, in the event that you are not satisfied with the product and/or service received, please notify us at hello@helloflowers.sg within 24 hours of receiving your order. Please include clear pictures together with your feedback so that we can make a fair assessment. 
  • We are unable to make any refunds, but at our sole discretion, we may offer a one-to-one replacement and arrange for re-delivery within the same day or by the end of the next day.
  • Given that flowers are perishable products and have a limited shelf life, if you do not alert us within 24 hours of receiving your order, you are taken to have waived any right to the above remedies.
  • If you alert us beyond 24 hours of receiving your order, we reserve the discretion to attend to your dissatisfaction. However, this act should not be taken as an admission of our liability or the defectiveness of the product. We value our relationship with you, and we will endeavour to respond in a way that is fair to both of us.

CANCELLATION

  • If you need to cancel an order, please let us know as early as you can by emailing hello@helloflowers.sg. Because flowers are perishable and prepared ahead of time, the refund depends on how much notice we have.
  • Cancellations made more than 48 hours before the delivery date receive an 80% to 95% refund (a small payment-processing fee is deducted).
  • Cancellations made between 24 and 48 hours before the delivery date receive a 50% refund, as the flowers have already been arranged and cannot be put up for resale.
  • Cancellations made less than 24 hours before the delivery date, or after your order has been dispatched or delivered, are not eligible for a refund and the full purchase price is forfeited.
  • The hours above exclude weekends, public holidays and off-days, unless otherwise stated.