We deliver to most (not all) areas in mainland Singapore. We are currently unable to these following locations:

• Tuas
• Penjuru
• Jurong Island
• Army Camps / Police Camps
• Airline Road
• Hospitals, Medical Centres, Hospices and other medical facilities

Our drivers plan the most efficient route each day to ensure the freshness of the flowers and to keep our delivery free for you, as such, please keep to your original delivery time slots. 

• Monday to Friday: 10-2pm / 2-6pm / 6-10pm
• Saturdays: 10-2pm/ 2-6pm
• Sundays: 11am-3pm
• Public Holidays: 10-2pm/ 2-6pm

Monday - Friday

• Order by 7.30am, for delivery between 10am-2pm (same day).
• Order by 12.20pm, for delivery between 2-6pm (same day)
• Order by 3pm, for delivery between 6-10pm (same day)

Saturdays

• Order by 7.30am, for delivery between 10am-2pm (same day).
• Order by 12.20pm, for delivery between 2-6pm (same day)

Sundays

• Order by 8.30am, for delivery between 11-3pm (same day)

Any specific request for a shorter time range (reduced to 60 minutes max.) will be liable for a $25 express delivery charge (Hello Flowers! reserves the right to reject express delivery requests if it is impossible to fulfil). 

** Express delivery is only available between 10am - 6pm.

• Any changes made to the delivery date has to be made at least 24 hours before the original delivery date.
• Changes to delivery date made less than 24 hours in advance is allowed on a case by case basis and will be subjected to an additional fee of $10 if delivery has already been arranged.
• Should the flower has already been made, the latest redelivery date will be the next business day. If the redelivery date falls after the next business day, the full purchase price will be chargeable as we will have to replace your order to ensure that your recipient receives the freshest flowers.
• If you wish to change your delivery date or update us on your delivery details please Whatsapp us at +65 9341 3646 or email us at hello@helloflowers.sg. 

In the event of the following scenarios, a grace period of 10 minutes will be given and we will contact the sender and recipient for further instruction before it is being considered as a failed delivery: 

• Incorrect address given
• Intended recipient not present
• No valid means of contact
• Delivery vehicle is subject to delays from building management/security

If recipient or representative is not present at delivery address during stipulated date and time, the arrangements will be left outside the unit and we will not be liable for any losses or damages to the arrangements. 

For any redelivery or redirection requests, an additional fee of $10 will be applicable.

If there is no one to receive the flowers or no place to leave the flowers, there will be a redelivery or redirection fee of $10

If you opt for us to leave the flowers at a certain place, this will be done at your sole risk and we will not be liable for any loss, theft or damage. 

If the delivery address provided is incorrect or incomplete, there will be a redelivery or redirection fee of $10.

If redelivery is to be made after the next business day, the full purchase price will be chargeable as we will have to replace your order to ensure that your recipient receives the freshest flowers.